Updated and Effective as of January 1, 2014
Our Terms and Conditions of Use discuss how we handle, and protect the information you gave to us (and any related data), as well as other matters. All provisions of the Terms and Conditions of Use are incorporated into this document by reference.
Why NgTradeOnline Collects Personal Information
NgTradeOnline collects your Personal Information at a variety of points, including when you place an order, sign up for our Service, or confer with one of our customer support technicians, or take part in other activities on our Website. During these interactions we will collect Personal Information relevant to your transaction with NgTradeOnline, such as your name, mailing address, phone number, e-mail address, employment information, and credit card, banking or billing information, along with information about the NgTradeOnline Services you license, such as date of purchase, and information relating to a support issue. NgTradeOnline will use your Personal Information to send you messages through, SMS/Text messaging, email, etc. concerning updates to NgTradeOnline Services. Please be aware that if you choose not to provide us with your Personal Information, we may not be able to, or may choose not to, make NgTradeOnline Services available to you.
NgTradeOnline Services are not marketed to or intended for use by individuals who cannot legally bind a contract. Accordingly, NgTradeOnline does not intentionally gather any Personal Information about visitors or customers who are under the age of 18. If you are under the age of 18 or otherwise lack the capacity to enter into a binding contract, do not use our Website or services yourself. Please ask an adult to establish an account with us instead.
Cookies and Other Technologies
NgTradeOnline uses "cookies" and other technologies to collect data that enable us to better understand and improve the usability, performance and effectiveness of our Website. Cookies are files sent to your browser and stored on your computer. If you do not want NgTradeOnline to send cookies to your browser, you can set your browser options to reject cookies or to notify you when a Website tries to put a cookie into your browser software. Rejecting cookies may affect your ability to use some features of NgTradeOnline Services.
NgTradeOnline gathers general information about visits to our Website, the configuration of your computer and your computer's interaction with NgTradeOnline, and stores this information in log files. NgTradeOnline uses this information to understand traffic on our Website, enabling us to improve the site, provide the best online experience possible, and improve our ability to serve our customers.
Sharing Your Personal Information
NgTradeOnline will not provide unaffiliated third parties with access to your email address or other contact information. NgTradeOnline or the NgTradeOnline Affiliates may, from time to time, share with you information about other services that we think you may find to be of interest. If you wish to change the types of communications you receive from us, you may do so by modifying your profile at www.ngtradeonline.com , by emailing your request to us at cs@NgTradeOnline.com, or by clicking on an appropriate link in any NgTradeOnline email communication to you.
How We Communicate with You
NgTradeOnline may, from time to time, send you emails, or other communications containing the following types of information: notifications concerning the expiration of your account; activity status reports; service and software upgrade notices; notices concerning new or related services from NgTradeOnline or other providers, enhancements, and price changes, notifications regarding suspected unlawful or inappropriate use, and requests for feedback on your NgTradeOnline Services.
Security for Your Personal Information
NgTradeOnline has security measures in place to protect against the loss, misuse, and alteration of your Personal Information in our customer database. Personal Information provided to NgTradeOnline is stored in secure facilities with access restricted to authorized personnel only. Although we make good faith efforts to store the Personal Information we collect in a secure operating environment that is not accessible to unauthorized users, we cannot guarantee complete security.
How You Can Access Or Correct Your Personal Information
You can access selected Personal Information that we collect online by selecting the "Account" tab on our home page and logging in. We use this procedure to better safeguard your information. You can correct factual errors in your Personal Information on our Web site or by sending a request (to cs@NgTradeOnline.com) that credibly shows error. To protect your privacy and security, we take commercially reasonable steps to verify your identity before granting access or making corrections.
European Personal Identifiable Information
The Personal Information we collect from individuals or equipment located in the European Economic Area ("European Personal Information") may be processed on servers in the United States.
NgTradeOnline has selected the Safe Harbor mechanism as the means for complying with its obligations under the EU Data Privacy Directive 95/46/EC and Member State implementing legislation to provide adequate safeguards for the privacy and security of European Personal Information transferred out of the European Economic Area.
Definitions Applicable to European Personal Information
The following definitions apply to NgTradeOnline's policies pertaining to protection of privacy and security interests in European Personal Information.
"NgTradeOnline" means NgTradeOnline, Inc., its subsidiaries and its predecessors and successors.
"Personal Information" means any information or set of information that identifies or could readily be used by NgTradeOnline or its agents to identify an individual. Personal Information does not include information that is encoded or anonymized, or publicly available information that has not been combined with non-public Personal Information.
"Sensitive European Personal Information" means European Personal Information that reveals race, ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, or that concerns health or sex life.
Privacy Principles Applicable to European Personal Information
NgTradeOnline will process European Personal Information in accordance with the following principles:
1. NOTICE. Where NgTradeOnline collects Personal Information directly from
individuals in the EEA, we will inform them about the purposes for which we collect
and use their Personal Information, the types of non-agent third parties to which
NgTradeOnline may disclose that information, and the choices and means, if any,
NgTradeOnline offers individuals for limiting the use and disclosure of their Personal
Information. Notice will be provided in clear and conspicuous language when individuals
are first asked to provide Personal Information to NgTradeOnline, or as soon as
practicable thereafter, and in any event before NgTradeOnline uses the information
for a purpose other than that for which it was originally collected.
2. CHOICE. Where NgTradeOnline collects Personal Information directly from individuals in the EEA, NgTradeOnline will offer individuals the opportunity to choose (opt-out) whether their Personal Information is (a) to be disclosed to a non-agent third party, or (b) to be used for a purpose other than the purpose for which it was originally collected or subsequently authorized by the individual. For Sensitive Personal Information, NgTradeOnline will give individuals the opportunity to affirmatively and explicitly (opt-in) consent to the disclosure of the information to a non-agent third party or the use of the information for a purpose other than the purpose for which it was originally collected or subsequently authorized by the individual. NgTradeOnline will provide individuals with commercially reasonable mechanisms to exercise their choices.
4. SECURITY. NgTradeOnline will take commercially reasonable steps to protect Personal Information in its possession from loss, misuse and unauthorized access, disclosure, alteration and destruction.
5. DATA INTEGRITY. NgTradeOnline will use Personal Information only in ways that are compatible with the purposes for which it was collected or subsequently authorized by the individual. NgTradeOnline will take commercially reasonable steps to ensure that Personal Information is relevant to its intended use, accurate, complete, and current to the extent appropriate for its intended use.
6. ACCESS. Upon request, NgTradeOnline will grant individuals commercially reasonable access to Personal Information that it holds about them. In addition, NgTradeOnline will take commercially reasonable steps to permit individuals to correct, amend, or delete information that is demonstrated to be inaccurate or incomplete.
Any questions or concerns regarding the use or disclosure of Personal Information
should be directed to NgTradeOnline at the address given below. NgTradeOnline will
investigate and attempt to resolve complaints and disputes regarding use and disclosure
of Personal Information in accordance with the principles contained in this Privacy
Policy. In order to comply with the European Union’s Safe Harbor Principles, NgTradeOnline
commits to the resolution of complaints about your privacy and our collection or
use of your personal information. We have committed to resolve any complaints by
European Union citizens relating to this policy, which cannot be resolved directly
with our company, through BBB EU Safe Harbor, a dispute resolution procedure administered
by the Council of Better Business Bureaus, Inc.
If you have any questions regarding this policy, please contact NgTradeOnline at the address given below.
If you do not receive acknowledgment of your complaint or your complaint is not satisfactorily addressed by NgTradeOnline, you should then contact:
Council of Better Business Bureaus, Inc.
BBB EU Safe Harbor
4200 Wilson Boulevard, Suite 800
Arlington, VA 22203
NgTradeOnline Contact information
If you have any questions or comments, please contact us at support@NgTradeOnline.com. Although we strongly prefer email communication, you may also send regular postal mail to:
Quincy, MA 02169